Cancellation & Refund Policy

Last updated: June 17, 2026

We want trying Nikolas to feel completely low-risk, and leaving to be just as easy as joining. This page explains the free trial, how to cancel, and how we think about refunds, in plain language and with no surprises. It applies to subscriptions to Nikolas (the “Service”).

Try it free for 7 days

Every account starts with a 7-day free trial. You add a payment method to begin, but you are not charged a cent during the trial. The trial is full-featured, with a daily usage cap (currently up to 15 conversations with Nikolas per day) so you can evaluate it properly. This is your time to see whether Nikolas genuinely earns its place on your team. If you decide it is not for you, cancel any time before the trial ends in one click and you pay nothing at all. If you stay, your subscription begins automatically when the trial finishes, at $99 per user per month, and you can upgrade during the trial if you want the full plan sooner.

Cancelling is easy, and you keep what you have paid for

You can cancel whenever you like, in one click, from the Billing section of your dashboard. There is no “call us to cancel” and no runaround. The moment you cancel, your card will not be charged again. You also keep full access for the rest of the period you have already paid for, so nothing is cut off early, and at the end of that period your plan simply ends. And you only ever pay for the seats you actually use.

How we handle refunds

Because the free trial already lets you try everything before you are charged, we generally do not provide refunds for a billing period that has already begun, including for time left unused in the current period. Rather than a refund, cancelling makes sure you are not billed again while you keep the access you have already paid for until it runs out. We have kept it this way to stay simple, fair, and affordable for everyone. Of course, where the law that applies to you gives you a refund right, we honour it fully.

If something genuinely went wrong, we will make it right

We are a small team and we care about doing right by the people who trust us. If you were charged after cancelling, charged twice, charged because of a billing mistake, or you ran into a real problem with the Service that we could not sort out, please email us. We will look into it personally and put it right. We would always rather fix a genuine issue than have you feel let down.

How to cancel or reach us

Cancel any time from the Billing section of your Nikolas dashboard, which also opens the secure portal to manage your subscription. For anything at all, email saketmittal2001@gmail.com from the address on your account and pop in your workspace name so we can find you quickly. We aim to reply within 2 business days, and usually sooner.

How any approved refund reaches you

Payments and any approved refunds are handled by our Merchant of Record, DodoPayments. When a refund is due, it goes back to your original payment method and typically lands within 5 to 10 business days, depending on your bank or card provider. Any taxes collected are refunded in line with the applicable rules.

Questions are always welcome

We are genuinely happy to help. Reach us any time at saketmittal2001@gmail.com. This policy sits alongside our Terms of Service and Privacy Policy.